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Frequently Asked Questions

FAQ

Frequently Asked Questions

Will UK electrical goods work here in Nigeria?
Yes! We both have a 220 –240 volt domestic supply & even the fitted plugs will fit your sockets!
How long will it take for items to arrive?
Dependant on the suppliers delivery schedules. Our aim is to receive all goods within seven days of purchase date. Transit time from our shippers warehouse is 7-8 days to Lagos. For other areas please contact us directly from an immediate quote and expected transit time.
Can I specify a delivery date when ordering?
For some items you’ll be able to select a preferred delivery date when placing your order as long as the supplier is able to deliver it to our UK address at the time given and it falls within our already specified delivery schedules. (See Delivery Information) If, for any reason, we cannot meet your choice of delivery we will contact you to arrange an alternative delivery date as soon as the goods are ready to be dispatched. Someone will need to be present at the time of delivery to sign for the item. See Delivery Information for more details.
How do I know if my order has been received?
Upon receipt of your order, an ‘Acknowledgement of Request’ email will be sent to you. This will inform you of the total amount payable to us prior to placing your order. Please print out this page for future reference. Once your payment has reached our Bank you will receive an ‘Acceptance of Order’ and confirming your order being placed with the relevant retailer(s) / supplier(s).
Can I add to an existing order?
You can add items to your order until you confirm by payment and therefore complete the order. Once the order is confirmed, you cannot add items to the same order. If you’d like to order additional items, then you would have to place a new order.
When will my order be delivered?
For most items the delivery dates available for your order will be 7 days from the time the order is delivered to our office address in the UK by your chosen supplier However if your chosen supplier delivers to our UK address in three days, you can expect to receive your orders within a total of 10 days inclusive. Please see Delivery Information for more details.
Do I have to be there to sign for delivery?
Yes. All deliveries require an adult (age 18 years+) to be present to accept and sign for them. This is simply to ensure the goods are delivered and received correctly. If you cannot be present to sign for delivery, ? please remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, a neighbour’s, etc.?
Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every order you place through us. If for any reason, you are not completely happy with your purchase, please see UK2NAIJA Refunds and Returns policy.
What is volumentric weight?
All international carriers base their shipping rates on the greater of Actual Weight and Volumetric Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight (volumetric weight) is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades will very often be charged according to their volumetric weight.

Volumetric weight is calculated by multiplying the Length (cm) by Width (cm) by Height (cm) and dividing the total by 6000.

E.g. 35cm x 24cm x 28cm / 6000 = 3.92Kg.
How can I make an order?

Quite Simple...

1. Browse & find the goods you want (minimum order value is £250)
2. Send us full details by using this secure form or sending all the details via email
3. We will source the item(s) and advise you on the total cost to have it delivered to your door
4. Make your payment to UK2Nigeria
a. via Bank transfer or a deposit to our account
b. Cheque deposit
5. We will then purchase, procure, pack & ship the good to you!

Can I order for home delivery or pick up from the courier office in Lagos?
Once you have found the products you are looking for and have added them to you request, you will be given the choice of ordering for home delivery or for our courier office pick-up. If you would like some items to be delivered and others to be picked up from the courier office, please place two different orders and select the relevant service for each.
How can I pay for my orders?
You can pay for your orders by direct cash deposit cash or direct bank transfer into our designated account below:

Bank name: GTBank Plc
Account name: UK2NIGERIA
Account number: 000-290-0033

When making payment, depositor's name must be the same as the name used when placing orders.

However, we will not recognize this as payment until we have access to the cleared funds. 

We accept Paypal payment (our payment email address is payment@uk2naija.com)
Are there goods I cannot order or transactions you can not undertake on my behalf?

Yes. As a responsible limited company, UK2NAIJA does not and will not engage in activities contrary to the laws of the African country to which delivery is to be made. Hence we are not obligated to purchase on your behalf, especially for large scale or commercial purposes any of the goods enumerated in the list of prohibited goods (see list of prohibited goods for your Country of Residence). You are advised to check the customs website for your Country, for a comprehensive and up to date list click here  UK2NAIJA is not responsible for the content of external websites. This link will open a new window.

Furthermore, UK2NAIJA is not obligated to undertake any transaction it does not consider will be in the interest of the company or that is of a suspicious nature. In such instances, a transaction will be declined with or without our stating the reason.

Please note, this FAQ is subject to updates

Please check back from time to time for the latest information.

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