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Terms of Service

Terms & Conditions

This website is operated by UK2Nigeria (referred to as " UK2NAIJA /we/our/us") Any user of this website is hereinafter referred to as "you/your" You acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions set out below (which includes any other important hyper-linked sections e.g. Delivery Information, How to use this website, Returns and Refunds, Security and Privacy Policy In addition, you will find other useful information within Customer Services Please read through these terms and conditions carefully before using this website.

PRIVACY NOTICE AND PRIVACY POLICY

1. General
1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when published to the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions

1.2 If you are not the consumer, you confirm that you have authority to bind any business on whose behalf you use this website

1.3 When you use certain UK2NAIJA services please read the additional information provided with regards to such services as this information will provide you with full details on how to use such services

2. Order Process
2.1 Please see the Delivery Information and How to use this website section for information on how to place an order All orders that you place (via ‘Contact Us’ email) through this website will be subject to our acceptance in accordance with these terms and conditions

2.2 We will send you an order Acknowledgement of Request email detailing the products you have ordered Please be aware that this response is not an ‘Order Confirmation’ nor ‘Order Acceptance’ by UK2NAIJA

2.3 ‘Acceptance of Order’ acceptance of your order will take place only when we have advised you of the full payment required and you have made the correct and full payment into our designated Bank account and the funds have ‘cleared’

2.4 ‘Completion of Contract’ the contract between you and us will take place only when confirmation of successful delivery (or collection where applicable) is received by UK2NAIJA

2.5 We do not hold details of your order for subsequently access directly through the website. Therefore, it is highly recommended that you print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders, a copy can be sent to you - please Contact Us

3. Delivery
3.1 This website is only for delivery of products to addresses of customers supplied with the Order Request We cannot deliver to PO Box addresses. All goods must be signed for by an adult (aged 18 years or over) on delivery

3.2 Delivery charges and estimated timescales are specified in the Delivery Information section and also when we send you Acknowledgement of Request we will advise you of delivery costs We make every effort to ensure delivery of goods within the estimated timescales however delays are occasionally inevitable due to unforeseen factors UK2NAIJA accepts no liability for any unforeseen delay or failure to deliver the products within estimated timescales.

3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4. Payment
4.1 Without exception Payment in full must be received and cleared to our bank before any order can be actioned by UK2NAIJA

4.2 The price you pay for the goods is the price displayed by your chosen retailer website at the time we receive your order Exceptions apply:

a. While most websites try and ensure that all prices on their websites are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you and give you the option of reconfirming your order at the correct price or canceling it In the event that f we are unable to contact you we will regard the order as cancelled If you cancel and you have already paid for the goods, you will receive a full refund.
b) ‘ON SALE’ items and ‘Special Offer’ prices cannot be guaranteed to be available by the time your funds have cleared to our bank and the order subsequently placed by us with the retailer Security

4.4 Title to any items you order through this website shall pass to you upon signed-for delivery of the goods/products to your supplied address

4.5 All prices are shown and referred to in £s sterling but exclude shipping charges (see Delivery Information for further details including Express delivery charges.

5. Returns and Cancellations
5.1 In the unlikely event that you receive damaged goods as a result of shipping, please refer to our Returns and Refunds section.

5.2 Sometimes the product specifications from the manufacturer may change, in which case they may offer a substitute of the same or better quality at the same price We will notify you immediately if this occurs If you are not happy with the details of the replacement you may choose to cancel your order and you will get a full refund (see Returns and Refunds below)

6. Intellectual Property
6.1 You acknowledge and agree that all copyright trademarks and all other intellectual property rights in all materials and or content made available as part of your use of this website shall remain at all times vested in us or our licensors You are permitted to use this material only as expressly authorized by us or our licensors

6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy reproduce transmit publish display distribute commercially exploit or create derivative works of such material and content

7. Liability and Indemnity
7.1 UK2NAIJA.com will use reasonable endeavours to verify the accuracy of any information on this website but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality accuracy reliability of the website UK2NAIJA will not be responsible or liable for any loss of content or material uploaded or transmitted through the website and UK2NAIJA can accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site

7.2 Other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above any indemnities warranties terms and conditions whether express or implied are hereby excluded to the fullest extent permitted under applicable law

7.3 UK2NAIJA will not be liable in contract tort including without limitation negligence pre-contract or other representations other than fraudulent on negligent misrepresentations or otherwise out of or in connection with the terms and conditions for any economic losses including without limitation loss of revenues data profits contracts business or anticipated savings or loss of goodwill or reputation or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions

7.4 UK2NAIJA aggregate liability whether in contract tort or otherwise for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the products in respect of one incident or series of incidents attributable to the same clause

7.5 We will take all reasonable precautions to keep the details of your order and payment secure however we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you

8. Miscellaneous Provisions
8.1 The Contract between us shall be governed by the appropriate laws of Great Britain and any dispute between us will be resolved exclusively in the court of said country
English is the only language offered for the conclusion of the contract

8.2 Some of the products on your chosen website may only be designed to be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance Where you decide to use the products in the course of a business the suppliers we exclude to the fullest extent permitted by law those warranties and conditions relating to fitness for a particular purpose

8.3 UK2NAIJA shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control
(i) the privacy practices of such websites
(ii) the content of such websites including without limitation any advertising content products goods or other materials or services on or available from such websites or resources or
(iii) the use to which others make of these websites or resources nor for any damage loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising content products goods or other materials or services available on such external websites or resources

8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by UK2NAIJA

8.6 UK2NAIJA reserves the right to transfer assign notate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party

8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity or enforce-ability of the other sections of these terms and conditions shall not be affected

8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party except:
a) A person who is a permitted successor or assignee under the rights or benefits of these terms and conditions may enforce such rights or benefits
b) No consent from the persons referred to in is required for the parties to vary or rescind these terms and conditions whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties

8.9 No delay or failure by UK2NAIJA to exercise any powers rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers rights or remedies preclude any other or further exercise of them Any waiver to be effective must be in writing and signed by an authorized representative of UK2NAIJA

8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and uk2naija.com relating to the use of this website including the order of products and set forth the entire agreement and understanding between you and UK2Nigeria for your use of this website The uk2naija.com website is operated by UK2NIGERIA, a
Nigeria (CAC) Registered Company

It is highly recommend that you print a copy of these terms and conditions for your future reference
If you have any questions regarding this website please see the Contact Us page for more information and full contact details at UK2NAIJA.com we take security very seriously and try to make shopping online as safe as shopping in any UK store

If you have any further concerns about security, please ‘Contact Us’ via email or fax or call our customer service team on: Tel: 08024953010

Security of your personal details
Please note that while UK2NAIJA.com may on occasion send you an email

How do I use UK2NAIJA.com?
We will never ask you for security or personal information, log on details, or knowingly direct you to a web page that does ask for such information.
Should you receive an email that appears to be from UK2NAIJA.com that you consider suspicious in any way, do not click on any links contained within the email or any information . Instead, please simply forward a copy to info@uk2naija.com

Internet Shopping is Safe
For more information: Click Here and here

UK2NAIJA.com subscribes to the IMRG's (Interactive Media in Retail Group) Internet Shopping is Safe campaign. The campaign aims to help consumers avoid confusion by the deluge of online shopping advice by uniting merchants, facilitators, banks, and the Government behind industry approved internet shopping advice and practical help.
1. All of your usual shopping rights apply online: of external websites. This link will open a new window.
2. Know who you're dealing with, get the seller's phone number and postal address.
3. Be aware of terms and conditions, check payment and delivery details.
4. Keep records of what you order.
5. Only give your payment card details over a secure connection and never by email. Never disclose your PIN to anyone, and NEVER send it over the Internet.
6. When you buy goods online from outside the EU, you are an importer and may be liable to pay any Customs Duty and VAT. Be cautious, as it may be difficult to seek redress if problems arise.
7. If you have a problem, contact the seller.

Refunds and Returns
Whilst we hope you'll enjoy using you ordered goods, we also know that, for one reason or another, there may be a time when you need to exchange or return something we have bought on your behalf. Under no circumstances does UK2NAIJA take or accept any liability in relation to product returns or refunds. Neither do we take or accept any form of liability for the quality or otherwise of any goods ordered by or delivered to you.

Your options with regards to faulty items are limited to your chosen supplier’s and manufacturer’s warranty subject to terms and conditions with regards to the purchased goods. We will be willing to provide any form of support to make this possible. In general, you are advised to send such goods to our registered address (at your own cost, which includes shipping costs to the manufacturers or suppliers), subject to the supplier’s or manufacturers terms and conditions and not less than a month before the expiry of the manufacturer’s warranty on the item/s and we will endeavour to send this for an administrative charge that you will be advised of beforehand.

However, we recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries with the supplier

If the product is faulty
Subject to your chosen supplier’s or manufacturer’s terms and conditions, If you ship the product back to us at our registered office address (at your own cost), not more than 30 days before the expiry of the manufacturer’s warranty with your proof of purchase*, we would help ship it to the suppliers at an administrative charge plus the cost of shipping of which you will be advised beforehand.

Can I add to an existing order?
You can add items to your order until you confirm by payment and therefore complete the order. Once the order is confirmed, you cannot add items to the same order. If you’d like to order additional items, then you would have to place a new order.

When will my order be delivered?
or most items the delivery dates available for your order will be 7 days from the time the order is delivered to our office address in the UK by your chosen supplier However if your chosen supplier delivers to our UK address in three days, you can expect to receive your orders within a total of 10 days inclusive. Please see Delivery Information for more details.

* If you had your item delivered, your order number which can be found on your order acknowledgement or delivery packaging counts as your receipt/proof of purchase. This does not apply to personalized items or those made to your specification; audio/video recordings or software that you have unsealed; items such as earrings and cosmetics that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines

To exercise this option, you can email us or phone us (see Contact Us for details) not more than one month before the expiry of the manufacturer’s warranty. You must take reasonable care of the item(s) and must return unused.

To cancel an order you have already placed with UK2NAIJA.com you can email us or phone us (see contact us for details) within 24 hours of submission of your requests to us. As long as we have not placed the order or we can still cancel it with the supplier, we shall return your payment to you. However, should we incur any charges in the process such cost shall be passed onto you. We reserve the right to restrict these services at any time. However, if the cancellation is due to stock unavailability or a failure on our part, payment made for particular transactions shall be refunded in full and at no cost to you whatsoever.

If you have an Internet order query, please Email or call us* (see Contact us for details). Note that for security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored.

* All days other than Saturdays, Sundays and Public Holidays.